Peel-Works - Service Delivery Manager

Expectations from the Service Delivery Manager -

- Establish & refine service delivery processes

- Maintain Accuracy and efficiency of the service delivery teams

- Ensure high C-SAT levels and respond to 2nd Level Escalations

- Work with Stakeholders and deliver project tasks assigned

- Raise project related Risks & Issues

- Conduct & Maintain healthy governance model with the clients

- Provide support to confirm Service Levels are being met across projects

- Responsible for overall management of project

- Customer relationship including ERM status reports

- Function as lead for interaction/coordination with key stakeholder groups including Central Team

- Liaise with Finance, Legal, HR teams on new policies/updates or change in existing

You should be -

- Self-driven and energetic

- Able to work with ambiguity and in a fast paced environment

- Comfortable with data and technology

- Mobile within and outside the country

- Academically brilliant

- Able to challenge status quo and not care much about hierarchy