Pearson - Global Delivery Operations Manager - Content Services

Location: Noida or Chennai (Travelling Roll)

At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

To accelerate Pearson's digital transformation, Pearson is creating a new Content Services Centre - "The CSC" in order to:

- Simplify our content services vendor landscape & engagement model

- Help us become more efficient and effective in our content investment

- Improve our speed to market

- Improve the quality of our products

- Enable our editorial and product portfolio teams to focus more on product innovation

- The CSC will deliver content services for all teams in Pearson globally that need to create and develop high quality learning content for print and digital products, all from a new, dedicated hub in India.

- The Content Services Delivery Excellence Operations Manager is accountable for monitoring and improving the delivery of work from each of the CSC Services lines, in terms of productivity, cost, schedule predictability and cost:

- Creative Services

- Editorial Services

- Digital and Interactive Content Services

- Production services

- Quality Services

- Project Management Services

- Rights and Permissions Services

- Content Management Services

- Accessibility Services

- In its target state, by 2022, the CSC is anticipated to reach a population of c. 2500 to 3000 vendor resources, accounting for $120M spend, and having delivered c.$95M of cumulative

Job Description -

- Working with teams from Melbourne to San Francisco you will build strong relationships with senior stakeholders across our heavily matrixed environment as we look to continually improve our speed to market, predictability and quality.

Responsibilities -

- Work with stakeholders in GBTS and our internal customers to define the engagement process for Content Services projects.

- Ensure that all new projects are setup for success by following the defined engagement process.

- Ensure that all new projects are correctly providing management information and reporting through mandated tools and dashboards.

- Review monthly reports for accuracy, identify material deficiencies in reporting.

- Monitor the portfolio to pro-actively identify risk and issues requiring mitigation

- Monitor the portfolio to identify best practices that can be more widely adopted.

- Work with teams to monitor process compliance and identify opportunities for process improvement.

- Participate in Delivery escalations and RCA process to derive improvement opportunities, and see these through to completion.

- Experience working in a large content delivery organisation (2000+ people), with a global delivery footprint and large scale use of third parties.

- Familiarity with print and digital content production

- Comprehensive understanding of the content development workflows

- Excellent written and spoken communication skills, able to engage at the practitioner, manager and executive level.

- Ability to take the initiative, think creatively and develop innovative approaches and solutions.

- Ability to communicate effectively and succinctly with delivery teams, project and portfolio managers, functional leads and executives

- Experience with project management tools such as Smartsheets and Jira

- Data analysis and reporting using modern data warehousing and visualisation technologies, such as google big query, Microsoft BI, Tableaux

One or more of the below desirable -

- Project Management Qualification (e.g. PMI PMP)

- Agile Qualification (e.g. PMI ACP)

- Quality Assurance Qualification (e.g ISTQB)

- Lean (e.g. Six Sigma)