Paytm - Program Manager - Retail Channel

Program Manager- Retail channel

About the team: Affordability team at Paytm is an Omni channel team that drives EMI business at offline as well as online payment touchpoints.

Expectations :

- Program management, cross functional coordination, data analytics in collaboration with business analysts

- Ensure team deliverables are met on time and with high quality; Anticipate challenges to proactively identifying solutions and be the source of truth about Product roadmap

- Responsible for leading the operations process for activating brand offers on Paytm EDC.

- Active coordination with brand managers and backend teams in Paytm to ensure configuration of offers with maximum efficiency and accuracy

- Leading and streamlining the processes for onboarding of merchants for Retail channel & brands and taking initiatives to reduce customer and merchant grievances

- Bachelor's degree in engineering or related field with at least 7-8 yrs of exp.

- 5+ years of Program management/ operations management experience in a fast paced internal company

- High degree of ownership in taking things to completion with minimal oversight

- Ability to multitask and work on diverse range of requirements

- Prior experience in EMI industry is a plus

- Offer Configuration Lead

Requirements:

- Responsible for leading the operations process for activating brand offers on Paytm EDC.

- Active coordination with brand managers and backend teams in Paytm to ensure configuration of offers with maximum efficiency and accuracy.

- Leading and streamlining the processes for onboarding of merchants & brands and taking initiatives to reduce customer and merchant grievances

- Creating QC module for offer creation

- Liaise with operations team for timely enablement of scheme

- Reconciliation and timely dispatch of invoices

- Resolve for scheme related issues coming from the ground team and merchants

Skills required:

- Min of 5 to 6 years of experience in operations/ program management in fintech space

- Experience in affordability/ fintech space is a plus

- Adept in analyzing and working on data files and ppts