Paytm Payments Bank - Learning & Development Manager

Position Overview:

As a Learning team member at Paytm Payments Bank, you will play a pivotal role in facilitating learning and development initiatives across departments , primarily Business, Product & Technology functions. You will collaborate with various teams to ensure trainings aligns with organizational goals and regulatory requirements.

Key Responsibilities:

Training Needs Assessment:

- Collaborate with department heads and managers to identify training needs and skill gaps within Operations, Customer Service, Compliance, Risk, and HR.

- Conduct regular reviews of regulatory changes and industry trends to ensure training compliance.

Curriculum Development:

- Develop and curate training content tailored to specific departmental requirements.

- Ensure that all training materials align with regulatory standards and best practices.

Training Delivery:

- Facilitate training sessions, workshops for employees

- Monitor training progress and provide support to participants.

Performance Evaluation:

- Implement assessment mechanisms to measure the effectiveness of training programs.

- Analyse post-training evaluations and performance data to identify areas for improvement.

Vendor Management

- Support identification of training vendors , overlooking onboarding and empanelment, Trainer evaluation, agreement on course, pricing and SLAs , in coordination with purchase team.

Communication & Engagement

- Develop communication channels like emailers , SharePoint page , monthly meetings with business

Qualifications:

- Tech (academic) background with IT / Cloud certifications. Master's degree preferred.

- 10-15 years of proven experience in designing, delivering, and evaluating training programs, preferably for the technology teams at Banks / IT/ product companies.

- Familiarity with Learning Management Systems and e-learning platforms.

- Strong knowledge of regulatory requirements in the banking sector.

- Excellent communication, presentation, and interpersonal skills.

This role offers an opportunity to drive employee development and compliance while contributing to the overall success of Paytm Payments Bank. If you are passionate about learning and have the skills to deliver effective training, we encourage you to apply.

Note: This job description is intended to provide a general overview of the position and the measurable goals. Specific goals and responsibilities may be adjusted based on organizational needs and performance.