Paytm - Manager - Process Excellence & Risk Analysis

About Us:

Paytm is India's leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm UPI, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks' financial instruments. To further enhance merchants' business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About Team:

Paytm's central Program management, assurance & control team is responsible for owning & leading end-to-end management & Implementation of the key strategic, business problem-solving & process/cost optimization projects that impact the business positively in the strategic direction of the company. The team exhibits business process knowledge and provides implementable solutions for business progress. The overall objective is to add value to the organization.

About the role:

- Purely a business consulting & problem-solving role that requires driving independent critical projects end-to-end. Understanding business problems in detail by developing insightful analysis of businesses and their strategic and operational implications

- Leading assigned process studies, identifying process improvement/design & Operating effectiveness level bugs/gaps. Ensure that identified bugs/issues are well defined and root causes are identified. Suggest remedial action plan (incident or systemic)/ process improvement points for rectifying the gaps identified. Involves Project management covering all aspects of the projects including defining the scope, and plans, managing timelines & high-quality deliverables. Interface with the business/product for rigorous follow-up for implementation of the recommendation and providing support for the same.

- Identification of cost-saving, Optimization opportunities Analyze data from multiple angles, looking for trends that highlight areas of concern or opportunities.

- Open to work in a dynamic & challenging environment.

Expectations/ Requirements:

- Understanding Process excellence, and control concepts, identifying gaps and suggesting best practices.

- Processes oriented and have hands-on experience writing SOP's/ Policies.

- Practical exposure to Data Analysis and familiarity with IT tools and audit techniques.

- Internal Stakeholder Engagement.

- Good verbal & written communication skills for coordinating across teams.

- Excellent team player, comfortable with working with all levels within the company

Key Skills/Experience Required:

- Minimum of 5 years of relevant experience in Process excellence/ program management/ internal audit (preferably from a reputed consulting firm)/candidate from the Payment Industry is highly preferred.

- Problem-solving skills

- Business consulting, Critical Project & program management

- Love for simplifying.

- Growth Mindset

- Willingness to experiment and improve continuously.

Education: Qualified CA or MBA is a must

Why join us:

Because you get an opportunity to make a difference and have a great time doing that. You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!