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08/05 Jaya Bawari
Human Resource at Paytm

Views:5121 Applications:337 Rec. Actions:Recruiter Actions:1

Paytm - Content Head - Customer Service Team (6-10 yrs)

Noida Job Code: 695450

Responsibilities - 

- Drive the content strategy for Customer Service content (Agent responses to customers, Help Centre and internal knowledge base articles, customer service email messages, community care, as well as other materials)

- Ensure content style, tone, and format meet the evolving expectations of the audience

- Manage external agencies to create and edit content and templates

- Partner closely with the localisation team

- Create and edit content and templates

- Define and manage success metrics for Help content

- Identify opportunities to enhance imagery and multimedia in support content

- Partner on driving self-service strategy with product and design teams

- Help to lead and build out a team of editors, content strategists, and content creators as the strategy evolves

Qualifications

- BS/BA degree required. Master's Degree a plus

- 6+ years of experience

- Extensive technical writing experience. Writing for customer service department a plus

- Exceptional writing, editing, and communication skills

- Ability to develop and communicate content strategy, direction, and innovation

- Desired qualities: Innovative thinking, curious, action oriented, ability to drive improvements, superior communication skills, highly adaptable, and able to thrive in a fast-paced environment.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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