PayMate - Senior Product Manager

OBJECTIVE:

Responsible to engage existing and potential customers directly, and decide the future of the product based upon a strong understanding of the customer requirements. You will also collaborate with technology, marketing, sales and support to solve for the best customer experience.

RESPONSIBILITIES :

- Build a Mobile app companion to the PayMate product catering to SME customers

- Meet regularly with key customer facing teams to collect and analyse user feedback to shape new product ideas and user requirements.

- Implements usage tracking and analyse patterns to validate new feature requirement.

- Have strong solution skills in translating customer needs to product functionalities.

- Work with leadership team in planning the product roadmap.

- Convert ideas to prototypes and demonstrate them to the key partners.

- Stay on top of the market and competitions.

- Act like an owner for the success of your product.

- Will be responsible for the end to end product build roadmap from features creation, prioritization, go live, onboarding process streamlining.

- Anticipates and mitigates roadblocks and barriers to product go live.

- Responsible for regular running of solutions and products - monitoring success through revenue

- Maintain communication among and between stakeholders - interacting with business managers to ideate the requirements , work with the technology teams to implement the solutions

- Will have to closely interact with local and global team, would be responsible for backlog grooming and prioritization of user stories. Will also be required to ensure the continuous enhancement of existing solutions

- Collaborate and work with various internal departments and external vendors in the launch and implementation of the processing platform for specific clients in the specific markets and regions. This involves working with the technical teams for roadmap, feature and release management

- Definition of platform features include creating -

- Detailed user and process flows

- Technical level designs and algorithms to satisfy the feature requirements

- Working with clients to define business requirements from the high level down to the detailed levels.

- Work with the technical development teams to review the solution and technical designs with an understanding of how the solution impacts the overall platform architecture

- Work with the technical testing teams to review the test cases and testing to ensure newly defined platform features are properly tested

- Some platform features require the development of new APIs for which field level designs are required.

- Collaborate and work closely with our external processing partners and vendors in the launch and implementation of the processing platform for all markets and regions.

- Work with our processing partners to ensure the card processor's platform has features that are needed for the specific markets in question and where there are gaps to draft up the solution in conjunction with our partners and have that delivered in a timely manner

Working in a fast growing start-up and managing the core product - payments network needs a bit of mix of these skills -

- This would be a global role and would require the person to work across geographies, time zones, cultures and competencies as well as internal teams who might not be very familiar with global payments & its intricacies

- Be willing to get your hands dirty - from writing feature stories, drawing swim lane diagrams to running sprint meetings, you will do it all

- You would be required to articulate & justify your vision & strategy behind you roadmap to domain experts & leaders again & again in a crowded & evolving payment stage

- Deep knowledge of payments with the range of payment types, clearing & settlements, currencies, regulations, automation challenges that you will deal with it, knowledge & understanding is what will be key to success

- Dealing with engineers & architects to design new flows, adapt systems to new market innovations while maintaining integrity & scalability of the platform is vital.

YEARS OF EXPERIENCE - 5-8 years of experience in product management with 5 or more years in Payments background

QUALIFICATION :

Technical Bachelor's degree with MBA or other Master's preferred or equivalent experience preferred

TARGET INDUSTRIES:

- Companies operating in the B2B and/or B2C space offering payments and financial services products.

- Banking/ Finance/ Consumer FINTECH products/ B2B FINTECH products.

COMPETENCIES :

- Technical & Strategic

- Worked with banking & payments partners

- Familiarity in agile development framework will be preferable

- Knowledge of Product Management tools like Trello, JIRA, Figma, MS Projects, Postman, etc

- Formal product management training - good to have

- Working with sales teams that require assistance with RFPs, presentations and product demos.

- Worked with internal teams to create, maintain review all product documentation which may include marketing presentations, fact sheets, instructional documentation, use cases, product and functionality specifications, API, business requirement documents and other technical documentation etc.

- Define creative solutions to product requests that use existing platform functionality

- Must have the knowledge and an understanding of API integration and be comfortable in reviewing APIs at the field level.

Behavioral Competencies:

- Strong customer centricity.

- Ability to think creative and solve problem.

- Highly adaptable and aware. Comfortable in an evolving and dynamic environment.

- Good networker: persuasive with excellent interpersonal skills.

- You are comfortable working hands-on in a fast-paced start-up environment.

Desired Skills and Experience-

Invoice Financing, Invoice Discounting, Supply Chain finance, SME Finance, new product ideas, rapid growth, agile development, product management, behavioral training, customer experience, b2b, sales