Partner Success Manager - BFS/KPO/Online

Partner Success Manager

Key Responsibilities :

- Relationship Building: Develop and maintain strong relationships with assigned accounts, acting as their primary point of contact

- Strategic Account Management: Create and implement tailored account plans to drive growth and retention for assigned clients.

- Reporting & Analysis: Regularly monitor account performance, track key metrics, and prepare reports for internal stakeholders

- Cross-Selling & Upselling: Identify and capitalize on opportunities to expand existing client engagements with our full range of offerings.

- Problem Solving: Proactively address client concerns and resolve issues efficiently to maintain satisfaction

- Communication & Collaboration: Effectively communicate with clients, internal teams (sales, marketing, product, etc.), and senior management

- Product & Market Expertise: Stay updated on industry trends and competitor offerings, ensuring solutions align with evolving client needs

Minimum Qualifications :

- Master's degree in Management or a related field from Tier 1 institutes (or equivalent work experience)

Preferred Qualifications :

- Strong communication, presentation, and negotiation skills

- Data-driven approach to problem-solving and analysis

- Ability to work independently and manage multiple priorities in a fast-paced environment

- Entrepreneurial spirit and a passion for driving growth