Partner Management - Retail Services Vertical

Job Description :

Position / Grade : Partner Management, Loyalty, CRM

Department, Vertical, Sub Vertical : Partner Management (Retail services vertical)

Location : Gurgaon

Reports To (Position) : Head New Partners

Job Summary :

- Lead and manage the partners coalition loyalty marketing program initiatives to achieve the partners and the organizations business objectives relationships

List The Duties And Responsibilities :

- Work with Payback leadership to build the business plan and targets for the partners under management, ensure teams and budgets are in place and functioning effectively

- Accountable for driving the agreed business and revenue plan with the partner flawlessly, on time, within budget and by meeting financial goals

- Partner with the payback team to proactively identify risks and issues, provide guidance and support heavily on issue resolution and leveraging internal and external partner relationships.

- Keep all stakeholders aligned with progress and manage higher escalations effectively and efficiently

- Drive the development and implementation of new revenue lines with the partner.

- Own competitor tracking, quickly analyzing existing and new products and identifying opportunities for changes with our business. Create a framework for updating the wider Team

- Proactively conduct strategic account reviews with the assigned partners on a regular basis to review service needs and usage trends

- Identify products and pricing that meet customer needs and business objectives

- Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate

- Ability to present campaign results and strategy at a senior management level, whilst considering the variety of knowledge levels within the team

Experience Required :

Critical : Overall 8-9 years of experience with minimum 5 years in Account / Project management experience

- Partner management at any of the Loyalty marketing service providers

- Senior member of loyalty marketing function at- financial services like insurance, debit/credit cards, airlines, retail,

Advantageous :

- Handled large corporate accounts and should have interacted with Senior Management during performing the job operations

- Good understanding of end to end business processes, operational understanding of data analysis and basic understanding of IT systems

Academia :

Critical : MBA Marketing from a recognized institute

Advantageous : MBA marketing from Premier Institutes

Skills, Abilities, And Competencies :

- Strategic thinker with an ability to evaluate how value can be enhanced across all constituencies for the partners, customers and Payback

- Strong understanding of loyalty marketing, loyalty marketing related analytics customer activation, retention and engagement, excited about keeping up with trends

- Good understanding of relationship management and demonstrable skills in being proactive, understanding client needs and solving problems in partnership with others

- Strong analytical skills with the ability to present and communicate business plans in a logical structured manner must be able to draw conclusions and add value to information

- Ability to work autonomously and take accountability to deliver all activities effectively and on time.

- Committed to understanding the partners customer segments and demonstrated ability to deliver strong customer value and a customer experience

- Organized and Structured

- Proven Key Account Management skills required in order to create, maintain and enhance customer relationships.

- Experience in managing projects campaigns, coordinating team members, developing timetables and setting deadlines in order to achieve the objectives

- Target achievement driven approach