Partner Account Manager - Telecom

Product : Dongles/PRI/ILL/MPLS/SIP TRUNK/MOBILE/DATA CENTER SERVICES/TOLL FREE

- Enabling partners and customers with service support.

- Controlling Channel & Channel Partner Manpower (FOS) attrition

- Ensuring completion of Business Planning with all active channel partners before 8th of every month.

- Driving the capability building plan with partners by ensuring timely training for various parameters

- Driving the coverage programs like demand generation, customer focused programs, industry forum etc.

- Assisting the Partners in Large deal Closures by accompanying them for Customer calls

- Ensuring Channel Policy Adherence and Processes in the assigned territory

- Facilitating the issue resolutions at customer end through partners and support teams, if any.

- Capability presentation in accounts with solution architect to achieve Target EPPC (Existing Product Per customer)

- Sales & Collection through the Channel Partners

- Responsible for Channel partner productivity and their ROI

- Mapping of Top Management and key decision makers in account

- Accountable for incremental revenue from existing base via retention/cross sell/up sell