Park+ - City Head - Valet Business

City Head

- Steer and oversee New business addition & business operations for Valet Business on live projects within a designated city/region

- Manage P & L, auxiliary costs and revenue continuity at all assigned sites by manipulating and owning ground performance and business levers

- Oversee Area Manager bandwidth & ground team work reports on a daily basis to ensure adherence to SOPs defined by the department

- Manage City level operations to minimize user escalation & streamline B2B collection process as per agreed terms on projects

- Identify new business opportunities and add to revenue and user growth by onboarding accounts at B2B level

- Manage deployed operations schedules to over see process level gaps and running operations across all projects in the city

- Own product usage and growth metrics for user acquisition and repeat user CSAT/rating growth

- Track manpower activity, to include successful completion of designated tasks

- Liaison with client & management teams to coordinate and report on ongoing issues

- Create & deliver reports to managers and maintain complete visibility in Data & action planned

- Identify organizational or employee-related issues & create effective solutions for valet business growth with current clients