Paradigm Realty - Head - Customer Relations

Head - Customer Relations

Responsibilitites :

- Build & maintain relationships with clients.

- Escalating & resolving the concerns as raised by clients

- Conduct business reviews to make sure that the clients are satisfied with the service

- Coordinate with Internal departments to ensure that the business needs are fulfilled effectively

- Responsible for leading the Post Sales CRM Operations, payments and collections

- Ensure regular monitoring of project, progress and update the clients on the same

- Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service

- To maintain relationship with clients and coordinate on client queries post booking formalities till possession

- To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc

- Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process

- To identify the discrepancies and keep them into the notification of the Management at the right time

- To prepare various reports on daily, weekly, quarterly and monthly basis

Qualifications and skills:

- Relevant Bachelor's / Post Graduation degree

- Proven experience as a CRM and excellent communication skills

- Strong background in customer acquisition strategies

- Technical expertise with CRM and analytical systems

- Preparation of reports on monthly basis

- Experience in handling a team size of 12 to 15 members

- Proven experience ranges 10 to 12 years

- Presentation skills

- Ability to interact with the Senior management on regular basis

- Experience in Real Industry is must