What is Pando? Businesses don't just sell products; they make promises. We believe that it should be easy for them to deliver on these promises. And, when we noticed that the way businesses manage their deliveries is broken, we decided to fix it. Pando's vision is that moving goods will be as simple as people moving, that delivering something will be as digital, delightful and data-driven as buying something online. Imagine if companies could source, track, and pay for deliveries, with just the click of a button - irrespective of size, industry or location - the way you order books online. And imagine if size was no deterrent to trade - big or small, businesses could deliver on the promises they make. Wouldn't that be really cool? Instead, even large businesses spend huge amounts of time and money and the hundreds of back and forth calls, emails, and people to manage their deliveries. And SMEs simply can't afford it! Easier deliveries = lesser costs, lesser work and lesser heartburn for everyone. But more importantly, easier deliveries = more open, transparent and free trade (and, that means cheaper and better products for all of us, and better value for everyone!) At Pando, we are building the world's first open-market, digital, delivery management platform that helps some of the world's largest businesses in the white goods, chemicals, paper, FMCG and textiles industries digitize and optimize their delivery operations for their customers. Our products are also used by hundreds of small and medium sized transporters to access more business, easier credit and better efficiency. BUT WAIT : Pando is not just another enterprise SaaS company, though - through our tools, Pando is also creating a social, and economic network of delivery stakeholders that are interdependent, on a single trust-platform; potentially, the largest such network that we have has ever seen. This growing network of commerce powers collaborative advantage, over competitive advantage, and helps unlock value for all involved. Eventually, Pando will become the OS for Trade, fundamentally disrupting the way goods are delivered, and altering the very core of any economy - to ease and enable commerce, through digital deliveries. And that's a vision we believe is worth fighting for. Why work with Pando? We are a global team of entrepreneurs, designers, inventors and developers who have built great products, and led global teams at I2, Dell, Sandisk, Mckinsey, Microsoft, SAP, Oracle, Flipkart, Yahoo, Amazon, Gracenote, Honeywell, Airbnb, Shadowfax, and other great companies. We are backed by Sandeep Singhal at Nexus Venture Partners, Lak Anant at Next47 Ventures, TCM at Chiratae Ventures, Girish Mathrubootham at Freshworks, Nishant Rao at LinkedIn & Avatar Capital, Kashyap Deorah at Hypertrack, P Balaji at Vodafone, and Saikiran Krishnamurthy at Flipkart. We are also supported by an Advisory Board of veterans in India, the Europ and the Valley, who have built, invested in and led startups, public corporations and everything in between, and done it well. We are supported by Yale University, and Cambridge Judge Business School. Our offices on Bazullah Road, in Chennai, Residency Road, in Bangalore, BKC in Mumbai, and Robinson Road in Singapore are fun, open work-spaces that foster collaboration, inspire creativity and enable world-class talent to thrive among like-minded folks, to build out our shared vision. At Pando you will be challenged to do hard things that you have not done before, and learn to work with limited resources to solve hard problems that will touch lives tangibly, everyday. Who are some of our Investors, Advisors and Directors? - TCM Sundaram - Founder & Managing Director at Chiratae Ventures - Lak Ananth - CEO & Managing Partner at Next47 - Sandeep Singhal - MD at Nexus Venture Partners - Saikiran Krishnamurthy - Co-founder & CEO of xto10x Technologies - Ramkumar Narayanan - VP Technology & Managing Director at VMware - Alok Mittal - Entrepreneur and Angel Investor, Co-founder & CEO of Indifi Technologies - Kashyap Deorah - Founder & CEO of HyperTrack - Nishant Rao - Growth focused VCpreneur, Founder of Avataar Ventures - Girish Mathrubootham - Founder & CEO of Freshworks - Balaji P - Chief Regulatory and Corporate Affairs Officer at Vodafone Idea Limited What's the culture at Pando? The culture at Pando is simple. It is a mandate. Run your business as if: You are the sole owner of your business This is the only asset you own You can never sell or merge this business in a hundred years. 'Your business' might be anything - picking the trash, Sales, Engineering, Design, Operations, or Finance. Anything you do for Pando, you do for yourself - own it, and grow with it. What kind of people work with Pando? We're building a strong, diverse team of creative, driven, owners who yearn for independence and purpose in their work, and support each other to grow. We work very hard with people we respect and admire, and play to win. Here are some people you will work with, at Pando: Abhijeet Manohar : One of the foremost systems architects in the continent, Abhijeet was earlier a Senior Principal Architect with SanDisk in Milpitas, California for ~8 years, where he built flash memory firmware and the SA Team. He holds 63 global patents in database structures and optimization algorithms, since graduating from R. V. College, Bangalore, and Arizona State University, USA. When Abhi is not coding or managing devs, he plays competitive cricket, and expects us to humor his unhealthy obsession for earphones (he has a growing collection!). Ashok Vasan : An industrial engineer by education (Wisconsin-Madison), Ashok is an enterprise tech veteran. Post B-School (Chicago Booth) from 95 through 2006, Ashok led I2's global expansion into the Asia Pacific and Japan regions, building a category defining company from scratch. As Executive Director at Dell and VP - Digital Transformation at CA Technologies, he helped some of the world's largest businesses rethink the way they operated. A founder himself, Ashok built a cloud-sharing application, in the pre-Box/Dropbox world too! When he is not closing million $ deals, you'll find Ashok humming the Queens, or trying really hard to defend the efficacy of his dinosaur Android phone! Shreya Dugar : Shreya has designed products for GE, Honeywell and the National Innovation Foundation and was Lead Designer - Enterprise Applications @Think Design. Before that, she worked on designing processes and products for Twist Open Innovations, and the Center for Environmental Education, since graduating from Srishti School of Design, Bangalore. She enjoys reading, listening to podcasts, and disagreeing with everything you say (although you'd hate to accept it, she mostly makes sense). Badrinath Setlur : Is MS in industrial engineering and MBA from Michigan State by education but a manufacturing guy at heart. He started as a quality engineer on the manufacturing floor in the US and progressed to a plant manager. After a 10-year stint in hard-core manufacturing, he returned to India. He continued his association with this industry by consulting with discrete manufacturing companies while at KPMG. Capitalizing on his manufacturing and consulting experience, he pivoted to technology with companies like IBM. He led the automotive, aerospace and defence industries and was the global subject matter expert in the automotive industry. At Cognizant, he led the consulting practice for manufacturing and logistics, set up the consulting practice for Enterprise Application Services and global supply chain practice. Currently, he leads the delivery team at Pando. When not delivering value to the client, you will find Badri reading a book, listening to music and steering clear of physical exercises. Parvesh Ghai : An Electronics Engineer by education, Parvesh is an enterprise tech veteran in India. Having worked with Wipro infotech to drive Storage solutions in South India, He was trained in Six Sigma as Black belt by Motorola university to drive process transformation engagements in Wipro infotech and his experience of process transformation led to his movement into the enterprise software world. He then moved to Oracle to setup Middleware business in India. He held various leadership positions with SAP in India for over a decade and was instrumental in leading teams to drive large transformation engagements with customers across different Industries. Outside business, he is passionate about adventure sports and has been engaged in Skydive, Paragliding, Skiing and Scuba diving. Deepti Khemka : An Economics major from Warwick University, Deepti led marketing teams at Aon in India and the USA, managing multi-million dollar budgets for the insurance major, before she went to Columbia University for an MBA. Post B-School, Deepti helped a number of startups build their B2B marketing/sales operations from scratch. Deepti is a South Bangalore girl who lived and worked abroad for 8 years, before moving back in mid 2018. She is new to and loves Chennai! What are the responsibilities: 1. Program manage the entire delivery process - From Kickoff to Expansion collaborating with the internal & external experts - Establish the baseline to show qualitative & quantitative value to clients 2. Build deep relationships and drive product adoption - Work along with client stakeholders to drive Pando solutions - Document client's needs, goals and challenges to offer a solution - Help customers follow data driven approaches and measure KPIs, and drive them towards value realisation 3. Retain customers and ensure client value realisation - Analyze product usage data to actively take necessary actions to improve product adoption - Conduct diagnostics and identify gaps in the client's product setup and processes. Evangelize and guide customers to implement improvements. - Develop creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs 4. Inspire customer growth and advocacy - Work together with the Account Management team to discover opportunities for growth and drive net expansion - Promote awareness of Pando's latest innovations and motivate customers to become references - Find new and creative ways to create "moments of wow" for our customers 5. Collaborate with internal stakeholders effectively - Ensure clarity of actions within different teams within Pando - Ensure smooth transition between different stages of engagement What are the requirements? 1. 8+ years of experience in business consulting, software/ tech industry, and supply chain 2. 4+ years of experience in consulting role leading consultants 3. Fast learner: Must become a subject matter expert in Pando products 4. Good problem solver with excellent intrapersonal skills 5. Must work in a cross-functional team to solve business & tech problems 6. Understand the customer requirements and passion to provide solutions 7. Good to have a hands-on experience with configuring SAAS products

Chennai

PandoCorp - Customer Success Manager 

PandoCorp - Customer Success Manager  ,Job Description for PandoCorp - Customer Success Manager  in PandoCorp in  Chennai for (7-11) years of experience. Apply Now!

Job Description for PandoCorp - Customer Success Manager  in PandoCorp in  Chennai for (7-11) years of experience. Apply Now!