Paisabazaar - Program Manager - Lending

Program Manager :

Must have experience in any of the products like (Secured Loan, Personal Loan, Business Loan, Unsecured loan, Collections, Gold Loan, Credit Card etc)

Job Overview :

We are seeking a dynamic and experienced Program Manager to drive strategic initiatives for our products.

The ideal candidate will be responsible for designing and implementing programs to enhance customer acquisition, retention, and overall product growth.

Key Responsibilities :

- Strategic Planning: Develop and execute growth strategies aligned with organizational objectives for products.

- Program Management: Lead end-to-end program management, ensuring successful implementation, monitoring, and optimization of initiatives.

- Market Analysis: Conduct market research and analysis to identify trends, customer needs, and competitive landscape for continuous improvement.

- Cross-functional Collaboration: Work closely with cross-functional teams, including marketing, sales, product development, and operations, to ensure seamless execution of growth programs.

- Data-Driven Decision Making: Utilize data analytics to assess program performance, derive insights, and implement data-driven improvements.

- Customer Journey Optimization: Enhance the customer journey from onboarding to retention, identifying areas for improvement and implementing strategies to increase customer satisfaction.

- Campaign Development: Collaborate with marketing teams to create targeted campaigns that drive awareness, engagement, and conversion.

- KPI Monitoring: Establish and monitor key performance indicators (KPIs) to measure the success of growth initiatives and adjust strategies accordingly.

- Compliance: Ensure all programs adhere to regulatory requirements and industry best practices.

Qualifications :

- Master's degree in Business, Marketing, or related field

- Proven experience as a Program Manager in the financial services sector

- Strong analytical skills with the ability to interpret complex data and make strategic recommendations.

- Excellent communication and interpersonal skills.

- Ability to thrive in a fast-paced, collaborative environment.