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01/03 Bhakti Bhattacharya
National Talent Acquisition Lead - Micro Market at OYO Rooms

Views:3283 Applications:113 Rec. Actions:Recruiter Actions:0

OYO Rooms - Zonal Quality Head (9-12 yrs)

Kolkata/Lucknow/UP Job Code: 670687

Key Responsibilities

1.Overall zonal responsibility and accountability for quality

- Ensure all inventory in the zone meets the required quality parameters

- Proactively identify areas of concerns in quality of inventory (room/property) and take actions for resolutions

- Ensure appropriate actions are taken by the team wherever quality is impacting the Guest experience

- Pre-empt Audit requirements and risks and provide inputs for smarter and efficient audits

- Liaison with cross functional team to ensure effective execution of the audit/feedback loop system

- Create and implement best practices on field, policies and processes

2.Staff training


- Ideate and drive various training and staff coaching on perfect hospitality and guest experience themes

- Ensure effective training on Quality and hospitality in the zone and review the impact on business performance

3.People Leadership

- Oversee the performance of Quality leads in the zone and provide support as required

- Coach and develop team members to achieve goals and set targets

- Ensure and drive cost optimization and productivity for manpower in the team in alignment with defined targets

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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