Key Responsibilities 1.Overall zonal responsibility and accountability for quality - Ensure all inventory in the zone meets the required quality parameters - Proactively identify areas of concerns in quality of inventory (room/property) and take actions for resolutions - Ensure appropriate actions are taken by the team wherever quality is impacting the Guest experience - Pre-empt Audit requirements and risks and provide inputs for smarter and efficient audits - Liaison with cross functional team to ensure effective execution of the audit/feedback loop system - Create and implement best practices on field, policies and processes 2.Staff training - Ideate and drive various training and staff coaching on perfect hospitality and guest experience themes - Ensure effective training on Quality and hospitality in the zone and review the impact on business performance 3.People Leadership - Oversee the performance of Quality leads in the zone and provide support as required - Coach and develop team members to achieve goals and set targets - Ensure and drive cost optimization and productivity for manpower in the team in alignment with defined targets

Kolkata

Lucknow

OYO Rooms - Zonal Quality Head 

OYO Rooms - Zonal Quality Head  ,Job Description for OYO Rooms - Zonal Quality Head  in OYO Rooms in  Kolkata Lucknow UP for (9-12) years of experience. Apply Now!

Job Description for OYO Rooms - Zonal Quality Head  in OYO Rooms in  Kolkata Lucknow UP for (9-12) years of experience. Apply Now!