OYO Rooms - Zonal Quality Head

Zonal Quality Head

- At OYO, we seek dynamic individuals with a strong customer-focus to help us become the most loved hotel brand in the world.

Key Responsibilities :

1. Overall zonal responsibility and accountability for quality

- Ensure all inventory in the zone meets the required quality parameters

- Proactively identify areas of concerns in quality of inventory (room/property) and take actions for resolutions

- Ensure appropriate actions are taken by the team wherever quality is impacting Guest experience

- Preempt Audit requirements and risks and provide inputs for smarter and efficient audits

- Liaison with cross functional team to ensure effective execution of the audit/feedback loop system

- Create and implement best practices on field, policies and processes

2. Staff training :

- Ideate and drive various training and staff coaching on perfect hospitality and guest experience themes

- Ensure effective training on Quality and hospitality in the zone and review the impact on business performance

3. People Leadership :

- Oversee the performance of Quality leads in the zone and provide support as required

- Coach and develop team members to achieve goals and set targets

- Ensure and drive cost optimization and productivity for manpower in the team in alignment with defined targets

Reporting to : Central Quality Head