OYO Rooms - Service Head - Self Operated Business

Service Head - OYO Rooms - Self-Operated Business

We are looking for an incumbent with at least 4+years of experience in operations, process excellence, improvement and team management.

Detailed KRA's mentioned below :

Vendor Management:

1. Managing end-to-end vendors: Sourcing, commercial negotiations, performance management, etc. for different verticals - Food and Beverage, Manpower, Repair, and Maintenance

People Management:

1. Leading multiple teams: Field Engineers, Trainers, Vendor Business Development.

2. Planning hiring needs (including bench requirements), managing the capacity and planning for the peak.

3. Managing the performance objectively, coaching and engaging the team. Would need to lead a team of Field Engineers, Trainers, General Managers, Vendor BDs, etc.

Problem Solving

1. Running projects in the hub to deliver a superior consumer experience

2. Thinking on the feet and be self-driven in resolving problems in hand

Data Orientation:

1. Sound understanding of numbers and data

2. Identifying trends, patterns, outliers and deep dive on core issues.

3. Optimizing Guest Experience and Operational Costs, working within a defined budget

Stakeholder Management

1. Engaging with different stakeholders - vendors, property owners, local and central cross-functional teams to deliver the best operational excellence

2. Should have excellent communication and leadership skills to work in a dynamic environment.

3. Should be from a hardcore Operations background

Preference - MBA from Tier 1 and Tier 2 institute