Roles and responsibilities: - Maintain/manage transaction quality profile for all OYO process - Conduct audits as per defined guideline and sampling - Calibrate partner team on regular basis - Flash quality dashboard frequently - Ensure 100% closure of feedback by partner - Create and publish regular audit reports with management and partner (daily, weekly, monthly) - Identify gaps and conduct feedback and refresher sessions with partners to improve quality of calls - Drive process improvement initiatives - Conduct training for group of agents, when needed - Conduct quality induction for new hire batch Technical skills - Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook) - Should have excellent communication skills (written and spoken) - Preferred to have six sigma knowledge and understanding of basic QC tools - Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis -Ecom/BPO QA experience

Gurgaon/Gurugram

OYO Rooms - Manager - Quality  

OYO Rooms - Manager - Quality   ,Job Description for OYO Rooms - Manager - Quality   in OYO in  Gurgaon/Gurugram for (4-8) years of experience. Apply Now!

Job Description for OYO Rooms - Manager - Quality   in OYO in  Gurgaon/Gurugram for (4-8) years of experience. Apply Now!