OYO Rooms - Head - Operations

- Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes

- Taking the ownership and driving the metrics of customer experience - percentage delight, percentage unhappy.

- Rigorous monitoring and performance management of the operations and transformation teams.

- Running projects in the hub to deliver superior consumer experience

- Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in least possible time

- Engaging with different stakeholders - vendors, property owners, local and central cross functional teams to deliver the best operational excellence

- Driving initiatives to increase the overall Sellable Room Nights in the hub

- An excellent sense of customer experience and expectations to utilize the inputs to deliver the best of operations excellence

- Take and drive decisions across offline demand, Supply, Customer Experience with the right balance

- To understand and develop operations capabilities in the system

- Should have excellent communication and leadership skills to work in a dynamic environment