RESPONSIBILITIES : - Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes - Taking the ownership and driving the metrics of customer experience - percentage delight, percentage unhappy - Rigorous monitoring and performance management of the operations and transformation teams - Running projects in the hub to deliver a superior consumer experience - Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time - Engaging with different stakeholders remotely- vendors, property owners, local and central cross-functional teams to deliver the best operational excellence - Driving initiatives to increase the overall SRNs in the hub - Take and drive decisions across offline demand, Supply, CX with the right balance - Should have excellent communication and leadership skills to work in a dynamic environment. - Driving Bharat KAMs to manage owner relationship remotely Must Have : - Ability to engage with different stakeholders - central teams, vendors, property owners, local teams. - P&L focused - can run the Hub like a full-fledged business and grow it exponentially. - Executing complex operations and solving problems persistently and at lightning speed. - Ability to take and drive decisions across offline demand, Supply, Cx with the right balance. - Ability to network with hotel owners, corporates and open additional structured channels of demand. - Experience of around 3 years or more. - Ability/Willingness to build operational capabilities. - A good understanding of consumer experience or common sense to build it. - Excellent communication skills (written and spoken) and sound analytical skills as well.

Lucknow

OYO Rooms - Head - Operations 

OYO Rooms - Head - Operations  ,Job Description for OYO Rooms - Head - Operations  in OYO in  Lucknow for (3-10) years of experience. Apply Now!

Job Description for OYO Rooms - Head - Operations  in OYO in  Lucknow for (3-10) years of experience. Apply Now!