Exciting Opportunity for a Call Center Manager/Operation Manager Job location - Gurgaon 69 Are you passionate about process excellence and customer satisfaction? We're on the lookout for a dynamic professional to join our team as a Call Center Manager/OPS Manager. Here's a glimpse of what you'll be responsible for: Process Governance Maven: - Ensure seamless process maps and workflows - Identify and lead top-down improvement projects - Drive end-to-end Call Centre Metrics - Foster continuous process improvement - Champion Customer Experience & Business impact projects - Support and promote a culture of innovation Metrics Maestro: - Ensure metrics & reporting activities are seamless - Conduct random audits on metrics to identify improvement opportunities Connect with stakeholders regularly - Promptly address process gaps and stakeholder priorities Delivery/Sales Dynamo: - Drive sales delivery and growth of the center - Key focus on Center growth, P&L, and Rev/Sal matrix - Knowledge of European processes is an added advantage Additional Tasks Extraordinaire: - Boost social media ratings on Trustpilot - Increase reviews and ratings for our website - Proactively monitor and enhance guest satisfaction - Implement strategies to improve social media presence Skills Required: - Comfortable using MS Office - Intermediate to advanced use of Excel - Knowledge of SQL/macros and scripting is advantageous - Expertise in specific applications/solutions

Gurgaon/Gurugram

OYO Rooms - Call Center Manager/Operations Manager 

Job Description for OYO Rooms - Call Center Manager/Operations Manager  in OYO Rooms in  Gurgaon/Gurugram for (7-17) years of experience. Apply Now!