OYO Rooms - Area Business Head

Tamil speaking candidates only apply

Designation : Area Business Head

Vertical : SMART

Reporting to : Area Business Head

Band : 3A/3B/4A

Role Description :

- Area Business Head will be responsible for management and maintenance of all Stock in a cluster.

- He/She will lead a team of Area Business Managers that will drive relations with owners, resolving their grievances, owning Customer experience and driving Operational efficiency.

KRA :

1. People Leadership:

- Build a team of high performing ABMs in line with Operating plan in conjunction with Stock Head

- Drive learning & development of team in conjunction with the larger learning plan of the organization

- Drive team to focus on Customer experience

- Drive performance of team members based on KPIs by building and driving a strong review mechanism

2. Stock Management:

- Manage stock in the cluster to ensure constant availability of SRNs

- Deploy ABMs, R&Ms and other resources at the property to win-back churned properties

- Influence owners with initiatives that result in enhancement of Take rate

3. Superior Guest Experience:

- Drive adherence of OYO standards and quality measures

- Identify challenges and devise initiatives that can elevate customer experience

- Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs.

4. Stakeholder Management:

- Set up rhythm for meeting with owners to solve for complex owner issues and resolve any escalations

- Leverage relations with owners to drive proactive resolution of issues

- Drive owner engagement to maintain customer experience in properties

- Work and coordinate with central teams to drive various initiatives across the portfolio

5. Operations Efficiency:

- Drive cost consciousness to improve Operations efficiency