Overseas OEM Manager - Telecom

Key Responsibilities:

- To liaison with all the Overseas brands/OEM/ODM for support

- Maintain a healthy relationship with all OEM

- To ensure proper supply of spares from each OEM for respective devices

- To maintain failure trend data for each OEM

- Get necessary requisite support from OEM for after sales service

- Negotiate with OEM on warranty support, tri-party after sales support and EOL support

- Monitor spares level for each OEM and ensure that proper spares support is available from them

- Ensure spares readiness from each OEM prior to commercial launch of the product

- Escalate to OEM to get necessary RCA for defect as reported by Field teams

Criteria :

- Knowledge about OEM Business model

- Vendor Management

- OEM Interactions ( preferable)

- Must be from a after sales service background in a reputed firm

- Must have worked with some major brands