Organization Design & Service Mgmt

Process Excellence Organization Design and Service Management Specialist

Role: Senior Consulting Manager – Organization design and Service Management

Experience/Skills: The candidate should possess 12-14 years of relevant experience in Organization design and have a proven track record of defining and
implementing Service centers in multiple client environments

The candidate should be able to perform the following activities:

- Understand the business challenges and evaluate the current alignment of organization design/operating model

- Identify organizational structural issues impending growth and agility

- Define Organizational blueprint to meet organization’s objectives and critical success factors

- Define Operating Model to implement an organizational blueprint

- Identify Opportunities to drive higher agility within IT environment

- Identify and Setup Shared Services as a possible alternative to drive efficiencies and exploit horizontal opportunities

- Identify and setup Managed Services/Sourcing initiatives as an alternative to drive efficiencies

- Implement an operating model by rolling out people, process and tools changes

- Engage with CXO level representatives from client to understand IT strategy and understand critical success factors

Certifications/Education

- MBA (Operations Management)

- ITIL V3 (Service Strategy/Service Design)

Prior background/experience

- Hands-on experience at setting up one or more of the following

- Centers of Excellence (Any domain)

- Shared Service

- Managed Services

- A track record of driving Efficiency through addressing organizational design and structural issues

- A track record of delivering solutions with demonstrable results

Please share you resume to manju@anlagehro.com.