Organic Shop - Head - Operations - eCommerce

Head - Operations - eCommerce

Job Type : Full Time

Location : Jaipur

Work closely with diverse teams to ensure we can deliver on our customer promises.

Working in this team requires a mix of strategizing, planning and hands on execution. One should be excellent at issue resolution and be adept at working with non-negotiable timelines. Role requires strong people management skills for working with diverse clients and vendors. A highly cross functional role with a strong knack for getting works done.

Responsibilities :

- Setting up scalable processes to ensure seamless execution of daily orders

- Create, implement and optimize logistics, store and vendor management processes to build a great customer experience

- Managing and training the task force

- Customer relationship management

- Strong analytics, ability to work with people to gather information. Excellent documentation and process mapping skills are a must

- Coordinate and maintain relationships with store related issues

- Team expansion, as and when required

- Manage relationships with existing service providers and consumers

- Represent the Company at local events and with local PR

- Manage local regulatory concerns

- Creative local marketing strategies and user growth campaigns

Requirements :

- Good organization and planning skills, structured and logical approach essential

- Ability to work under pressure and possess a keen eye for detail

- Quick Decision making and problem solving

- At least 2 years of experience in operations or consulting (start-up experience is a major plus)

- Team player; must get along well with colleagues at all levels

- Experience of handling a team will be a major plus