Order to Cash Process Control Service Delivery Manager - FMCG

O2C Financial Control- Middle and Sr. Level

Job Title : Order to Cash Process Control Service Delivery Manager

Job Location : Bangalore, India

Reports To : Global Controls/Compliance Operations Director

Business Context and Main Purpose of the Job :

Unilever Enterprise & Technology Solutions (ETS) is a new global business unit that will manage the company's shared business services, made up of HR Services, Finance Transactions, IT services, Information Management Services and Workplace Services.

Mission :

To provide excellent services globally which enable to win in the market by :

- Putting the business goals at the heart of what we do

- Leveraging cost-effective, best practice, global solutions across location to meet users needs

- Making continuous improvement in both cost and service an integral part of our way of working

- Building a professional services organisation that enables our people to give their best

- Developing win-win relationships with selected providers to meet our current and future requirements

The key benefits from ETS are expected to be :

- Lower cost of delivery through standardisation, simplification, process harmonisation & scale leverage.

- Better user experience by delivery of integrated service bundles to end-user.

- Continuous improvement through end-to-end process ownership.

- Monitoring and reporting of O2C controls defined in control framework

- Configuration controls and control health indicators

- Global UL lead for O2C process controls and key point of contact for global O2C process and country O2C teams on controls

- Act as service delivery manager for countries assigned for all the processes - O2C, P2P, R2R & M2D

- Run governance with countries and clusters and other forums on controls as per the operating model

- Delivery of metrics, On-time remediation, on-time accurate reporting and other key metrics for CSC

Senior Stakeholder Engagement :

- Making presentations, managing expectations and deliverable

- Manage and align service provider to CSC agenda and ensure optimum output

- Identify and implement continuous improvement actions in the area of O2C both on process and policy side

- Identify and drive projects with cross functional teams - CET, Business Operations, O2C Operations Team & CD Finance etc

- Explore analytics opportunity to further expand CSC scope of services

- Coordinating external assurance activities relating to O2C process controls assessment including Corporate Audit, External Audit and SOX assessment

- Managing additional responsibilities assigned as SPOC for CSC - ICM, Learning & Development etc.

Utpal