Order To Cash Process - BPO

Order to Cash (O2C) process

- Coach/Mentor team members wherever required.

- Handle any escalations and setup proactive measures to ensure error free operations.

- Support team priorities and initiatives and effectively manage workload.

- Perform quality checks and audits.

- Drive team efficiency through checks/reports with valid information.

- Experience in working in an office environment with tight deadlines and targets.

- Detail conscious.

- Drive Lean/Six Sigma improvements within the team.

- Co-ordinate between various departments like HR, Quality, Training etc.

- Ensure that operational policies, systems and processes are in coherence with business goals.

- Compile and organize relevant information for disputes and send to customer.

- Document details in SAP

- Run daily reports to communicate workload status report to Management team.

- Highlight proactively risks and challenges to relevant stakeholders.

- Customer Management : Conduct weekly / monthly process reviews with relevant stakeholders

- Develop and groom team and define career path for team to have long term success and succession planning

- Ensure documentation remains current.

- Should be able to handle effectively the Workload Management & segregation of duties for the team

- Should have good Analytical & problem solving skills Worked on SAP ERP platform will be an added advantage Should be good in MS-Office