Orange - Service Management/Incident Management

Service management / Incident management

- To ensure smooth running of day to day operations

- To act as 2nd Level of escalation

- Ongoing team management to ensure compliance to management targets and customer satisfaction

- Ownership for team's performance management

- To act as the project manager for all internal projects

- Accountable for seamless transition of responsibilities from stakeholders to team.

- To ensure Customer Satisfaction through regular reviews, defined ownership and continuous service improvement.

- To audit reports prepared by CSA

- Ensuring the Check-list compliance by the team members

- To play an instrumental role in process reengineering

- Responsible for all-round people development through training need identification and related corrective action plans

Experience :

- + 6 Years of experience in Telecom or ITES

- Exposure to data networks

- Exposure to Service Management practices / Service Operations practices.

- At least 2 year of team management experience