Orange Health - City Business Head

Orange Health - City Business Head

About the role :

- The City Business Manager is a profit and loss responsibility for an assigned territory within the company and directly reports to the founders of the company. The role requires skills in business management, people management, operations strategy, and process engineering.

The role will require the candidate to :

- Take full ownership of a profit center of the company and deliver unit economics while ensuring business growth in conjunction with parallel sales hierarchy in the organization

- Build from scratch and manage a team of 100 - 300 member operations team with differing skills including a medical Lab team, logistics, CRM, HR, and finance team

- Define business goals, develop operating plans, do business analytics, performance reviews and ensure delivery of results

- Deploy Capex for setting up full scale automated laboratory with required processes to ensure best possible delivery of quality results

- Ensure the highest possible customer satisfaction with our lab services and fastest delivery of reports to patients through RCAs, process, and product improvement

Key metrics :

The profile will be responsible for :

- Revenue and # of orders

- Contribution margin of the territory

- On time% performance for pick ups and Reports

- TATs for order confirmation, pick up and Reports

- Doctor order and Patient order conversions

- Territory team's leadership feedback and attrition

Requirements :

The role has following pre-requisites :

- Post graduation in business, or experience in business analytics and reporting. Clarity on managing unit economics, gross margins and P&L statements

- Strong ability to think strategically (top-down) and generate non- incremental solutions. Ability to succinctly communicate most impactful solutions without clouding with tactical issues

- At least 3 years of operational experience in directly or indirectly managing blue-collared employees on ground

- Strong communication and people skills. Empathetic leader who has dealt with people issues on ground

Preferred :

- Additional consulting experience over operations exposure

- Experience in large scale eCommerce/ logistics company as a P&L manager

- Experience in scaled Health-Tech set up as a business leader with above experience