Service Delivery Manager - Project Manager or Transition Manager, including involvement in at least 5 successful customer deployments. - Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). - Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. - Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired. - Create and manage project plans for customer projects - Manage interface between customer and Managed Cloud Services Operations during projects - Assess and manage project risk, project resources - Provide customer and implementation partner with policy, procedure and testing documentation - Create and manage communication plans for the duration of the project - Start and manage provisioning process including monitoring and updating service requests as necessary - Monitor implementer progress against project milestones - Manage issue tracking and help TAM solve customer problems that may arise during the course of the project/program - Provide status updates to all stakeholders in the project. - Track user and implementation partner testing to insure it meets Managed Cloud Services standards - Manage Production Assessment process, Go-Live process including detailed project plan for cut-over - Manage stabilization activities after go live - Assist TAM in training customer on policies and procedures - Work with Production Managers to solve technical issues by bringing technical resources to the team - Occasionally back up the TAM as needed

Bangalore

Oracle - Service Delivery Manager 

Oracle - Service Delivery Manager  ,Job Description for Oracle - Service Delivery Manager  in Oracle in  Bangalore for (9-20) years of experience. Apply Now!

Job Description for Oracle - Service Delivery Manager  in Oracle in  Bangalore for (9-20) years of experience. Apply Now!