Oracle - Operations Manager - Deal Management

Operations Manager-Deal Management

About Process - Order Administration:

Order Administration is the process which is the first process post sales pitch. The Sales team gets in touch with the Customers and provides raw Information about the Customers, the product or the order that they want to purchase or place.

Order Administration takes care of the entire process right from the time a Customer of Oracle agrees to buy a product till the time the Order is booked. The upstream process as mentioned earlier will be the Sales team and downstream process can be the AR team where we go ahead ask them to raise invoice for the order that's booked and the sales team again where we go back and update them that the order is booked and ask the Sales Variable team to pay the incentives to Sales consultant

About Team- Deal Management :

- Oracle (NASDAQ: ORCL) today unveiled Oracle Deal Management which is designed to help companies increase profit by giving sales professionals a tool enabling them to optimize the deal process, control price erosion and consistently make better pricing decisions on every negotiation.

- Built on Oracle(r) Fusion Middleware, Oracle Deal Management supports Oracle applications including Oracle's Siebel CRM 8.0, Oracle E-Business Suite 11.i.10 and Release 12 and has open APIs for integration with non-Oracle Applications.

- Oracle Deal Management includes new, user focused productivity applications that leverage collective knowledge and experience of the broader sales community and are fully integrated with on demand, on premise CRM or other critical enterprise data.

By helping to reduce total cost of ownership with out-of-the-box transactions and master data, Oracle Deal Management provides the first, definitive closed-loop deal management application, making the process more efficient and helping to increase profitability with less risk of mistakes.

Oracle Deal Management :

- As a part of Oracle Price Management, Oracle Deal Management offers organizations an application for identifying and negotiating the most profitable price.

- Oracle Deal Management provides a comprehensive workbench that can increase profit by analyzing deal histories, embedded analytics, and the past and real-time market metrics, as well as model scenarios during negotiations.

- With a single repository for implementing pricing policies, Oracle Deal Management allows organizations to define and administer policies in a single location, which helps ensure consistent application of price policies throughout quotes and orders.

- Oracle Deal Management applications help sales professionals sell more while entering less data by leveraging social networking tenants of CRM 2.0. For example, Oracle Deal Management shows relevant deals within a market segment allowing sales people to see their deal against similar deals whether by actual cost, impact to margin or other comparisons.

- Supporting Quote.

Process Management:

1) Must come from Order Management or any Data Transaction Related Process

2) Must be aware of End to End process in Current Organization / Process

3) Must know about Upstream and Downstream process and how its inter-related

4) Should have handled Special Projects

5) Identify and implement continuous process improvements and other relevant functions

6) Should have exposure to Quality Tools

7) To manage day to day execution, including workload management, prioritization, and utilization

People Management :

1) Must have managed Assistant Managers / Team Leaders / Senior Analyst and Analyst Level

2) Capacity Planning and Engagement

3) Differentiate between goals Assistant managers / Team Leaders and Senior Analyst / Analyst Level

4) Must have handled Performance Appraisal and Should know clearly on competencies on which their reporters are evaluated

5) Should have exposure to Solution designing for challenges in People management

6) Identify Training needs, Recruitment and Retention measures

7) Anticipates and prepares for change management Provides effective leadership to the operation team, ensuring team members are motivated.

Customer Engagement :

1) Negotiating and Setting up Customer SLAs

2) Solution Design to resolve customer issues

3) Build Strong Customer Relationship

Mandatory:

1) Open to 3 Shifts (APAC - Morning, EMEA - Noon and US - 6 pm to 3 am shifts)

2) Strategic and Not General in answers, process

3) Open to Oracle Compensation Standards (Not Very High expectations)

4) Documentation for Education and all employees worked

5) Keen and Interested in Joining Oracle