Oracle - Manager - Order to Cash

Manager (M2 Position) (8 - 12 yrs of Experience with least 4 - 6 yrs of Supervisory / Management Experience)

About Line of Business: GFIC - Global Finance Information Center is the Line of Business which is the Captive of Oracle which takes care of the Entire F&A (finance and accounting) activities of Oracle Hardware and Software products. There are many processes with GFIC - OA (Order Administration), PA (Project Accounting), AR (Accounts Receivables), AP (Accounts Payable), CDM (Customer Data Management), Stock, Collections and many other Sub processes.

About Process:

(OA Order Administration) - Order Administration is the process which is the first process post sales pitch. The Sales team gets in touch with the Customers and provides raw Information about the Customers, the product or the order that they want to purchase or place.

Order Administration takes of the entire process right from the time a Customer of Oracle agrees to buy a product till the time the Order is booked. The upstream process as mentioned earlier will be the Sales team and downstream process can be the AR team where we go ahead ask them to raise invoice for the order that's booked and the sales team again where we go back and update them that the order is booked and ask the Sales Variable team to pay the incentives to Sales consultant

Responsibilities of Manager

Process Management:

Clear Understanding of Process

Understanding of Volumes, Upstream Processes, Downstream Processes

Significant Process Improvement measures

Quality Implementations

People Management:

Setting Objectives for Team Leaders / SME, Sr. Analyst and Analyst

Clearly able to set differentiate between Short term, Long Term Goals

Allocation, Conflict Management, Operations Management

Clear Understanding of Rating System, Handled Performance Appraisals individually

Creative and Innovative Strategies implemented

Customer Engagement:

Understanding of Customer SLA

Customer Relationship Management

Escalation Handling

Need to Talk about Key Achievements clearly

Need to Talk about Process Improvements clearly

SWOT Analysis (Strengths / Weakness)

General Expectation: (Preferred)

Any Special Projects worked, Quality Trainings underwent (Six Sigma), Transition experience (Preferred not mandatory)

Mandatory:

Clear Communication

Open to 3 Shifts (APAC - Morning, EMEA - Noon and US - 6 pm to 3 am shifts)

Stable and Level Headed

Strategic and Not General in answers, process

Open to Oracle Compensation Standards (Not Very High expectations)

Open to Background Verification for Education and all employers worked

Keen and Interested in Joining Oracle