Oracle - Assistant Manager/Deputy Manager - Order Management

Job Title: Assistant Manager - Order Management

About Oracle:

The Oracle Corporation is a multinational computer technology corporation headquartered in Redwood City, California, United States. The company specializes in developing and marketing computer hardware systems and enterprise software products - particularly its own brands of database management systems. In 2011 Oracle was the second-largest software maker by revenue. The Larry Ellison, a co-founder of Oracle, served as Oracle's CEO from founding

About Line of Business: GFIC - Global Finance Information Center is the Line of Business which is the Captive of Oracle which takes care of the Entire F&A (finance and accounting) activities of Oracle Hardware and Software products. There are multiple process within GFIC

Contract Management - This Team helps in Signing up Legal Agreements with the Customer post the ustomer agreeing to Buy product from Oracle

Customer Agreements - This team helps in Creating Customer details and records and Reporting / Non Revenue Orders

OA (Order Administration) - Renews Licenses, Books New Order, end to end Quote to Order

AR - This Team raises the Invoices and sends them to the customer

Collections - This Team follows-up on the invoices and get the payment from the customer

About Process: Order Administration is the process which is the first process post sales pitch. The Sales team gets in touch with the Customers and provides raw Information about the Customers, the product or the order that they want to purchase or place.

Order Administration takes care of the entire process right from the time a Customer of Oracle agrees to buy a product till the time the Order is booked. The upstream process as mentioned earlier will be the Sales team and downstream process can be the AR team where we go ahead ask them to raise invoice for the order that's booked and the sales team again where we go back and update them that the order is booked and ask the Sales Variable team to pay the incentives to Sales consultant

Experience: 7 - 10 years

Education: Any Graduate, Any Post Graduate, No Post Graduation Required

Understanding on F&A or Order to Cash domain:

Responsibilities of Assistant Manager: (M1)

Process Management:

Should be able to explain End to End process in Current Organization

Should Talk about Upstream and Downstream process and how its inter-related

Should have handled Special Projects and done process improvement-

How do you use Change and strive for Betterment-

Should have exposure to Quality Tools

To manage day to day execution, including workload management, prioritization and utilization

People Management:

Set Goals for your Senior Analyst and Analyst

Capacity Planning and Engagement

Differentiate between goals of Senior Analyst and Analyst Level-

People Management experience of minimum 2 years of handling a Team of 10 - 15 people

Must have handled Performance Appraisal and should clearly know competencies on which their reportees are evaluated

Identify Training needs, Recruitment and Retention measures

Anticipates and prepares for change management Provides effective leadership to the operation team, ensuring team members are motivated. Identify and implement continuous process improvements and other relevant functions

Customer Engagement:

Understanding of Customer SLAs

Solution Design you have used to resolve customer issues

Build strong Customer Relationship

Mandatory:

Excellent Communication and Demonstrate Strong Process Knowledge and Operational excellence

Open to 3 Shifts (APAC - Morning, EMEA - Noon and US - 6 pm to 3 am shifts)

Must be Open to Oracle Compensation Standards