Opus Evolve - Sales Head - Customer Service

Customer Service Sales Head

Job Overview:

We are hiring an experienced Customer Service Sales Head to help us keep growing. If you're dedicated and ambitious, It is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Customer Service Sales Head:

- Perform informal and formal needs assessments for each customer to recommend appropriate goods and services

- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease

- Represent a positive image of the company and its brand at all times

- Participate in training and professional development and put new skills to immediate and meaningful use

- Foster a positive and pleasant working relationship with members of the customer service sales team

- Familiarize yourself with current information about services and products available for customers

- Accurately record customer demographics, sales orders, or other information digitally or in written form

- Collaborate with cross-functional teams, including marketing, product development, and operations, to align sales efforts with company goals and objectives.

- Develop sales forecasts and budgets, monitor performance against targets, and adjust strategies as needed to ensure sales goals are met.

Qualifications for Customer Service Sales:

- Associate or bachelor's/PG degree or equivalent experience preferred

- 5 to 7 years of customer service or sales experience preferred

- Ability to cooperate with and support other members of customer service team

- Willingness to interact daily with customers from a wide range of cultures and backgrounds

- Must be comfortable working independently and making minor decisions without direct supervision

- Good sense of organization and keen attention to detail

- Knowledge of customer service best practices and desire to participate in trainings and professional development

- Ability to perform well in a fast-paced working environment

- Strong understanding of direct-to-consumer sales online and offline strategies and tactics.

- Proven track record of meeting or exceeding sales targets.

- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

- Strong analytical skills, with the ability to analyze sales data and identify trends and opportunities for improvement.

- Experience managing a team of sales professionals, including hiring, training, and coaching.

- Strong negotiation skills, with the ability to build and maintain relationships with key accounts.

- Knowledge of planning and budgeting.

- Ability to travel as needed to meet with key accounts and attend industry events.