Ops Manager - KYC - BFSI - BPO

We are looking for Manager Operations – KYC for an International BPO Operations based at Bangalore

Work Location - Electronic City phase II, Bangalore

Band - 5

CTC - 10 L – 14 L

Shifts - UK and a US opening

Education Qualification - Graduate , Preferably an MBA

Years of Experience - 7 - 16 yrs , KYC Experience of 3-4 years is minimum mandatory

Role Description:

- Manage service delivery and meet customer requirements as per agreed SLAs.

- Strong people and process management skills

- Has to ensure the team adheres to the processes agreed with the Client

Please go through the broadly defined job descriptions below in light to your current role and accountabilities :

- Strong KYC background in Banking & Financial Services

- Regular updates with Senior Management

- Interfaces with onshore to address escalation

- Evaluate process changes feasibility and work closely with Onshore Client Manager for process change

- Scheduling of Operational/Business reviews with Client Manager

- Proactively flag issues to avoid surprises

- Build excellent business relationships with internal/external customer groups, peers, seniors

- Should ensure Customer satisfaction & Operational excellence

- Timely escalation of issues to Customer Leader / Group Leader

- Ensure training & developmental plan for all the team members.

- Closely work with support function for meeting Customer expectation

- Consult in running the operations effectively with the client

- Perform regular reviews with team

Competencies/Skills:

- 7-10 years with relevant experience in Banking and Financial services

- Excellent Communication and Interpersonal skills

- Strong leadership qualities coupled with Client interfacing skills

- Strong analytical skills

- Attention to detail & accuracy

- Good at resolving exceptions

- Should be able to build and maintain relationships at all levels

If the above profile suits you, please forward your updated resume alongwith the below mentioned details at hiringleadership@gmail.com

Current location
Educational Qualification & Institute & Specialization
Pls Specify if Graduation Part-time
Total exp
KYC exp
Current Co
Current Designation
Current team span
Ready for shifts
CCTC
ECTC
NP
DoB

Ruchika Bhardwaj
Leadership Hiring
http://in.linkedin.com/in/ruchikab