Operations Strategy Role - Training & Transformation

JOB SUMMARY :

Define and drive training transformation operations strategy in line with a company( life insurance company) desired business objectives and lead the team to :

- Identify opportunities that lead to enhanced operational efficiency through innovation, while maintaining foundational business goals and priorities

- Understand the virtual training delivery model and manage all processes from front to back-end to ensure seamless delivery

- Create technology strategies that are synchronized with the company's mission

- Take ownership of managing TMS and Digital Learning platform, including all integrations with tools and third-party vendors

- Drive close collaboration with internal teams, leveraging thought leadership and having a keen understanding of all expectations and priorities

- Understand and imbibe operational best practices to bring these into a company( life insurance company)

KEY RESPONSIBILITIES :

Strategy & Planning :

- Define the vision, strategy and priorities for the training operations team, in line with MLIs overall strategy of enhancing efficiency, streamlining processes, MIS & Data Analytics, using automation, while also optimizing costs.

- Provide foresight in terms of operational market or industry trends, to effectively translate the same into implementation roadmaps for the company( life insurance company) training team

- Manage end-to-end TMS implementation alongside IT and vendor team working with the Program Management office to ensure adherence to an implementation plan

- Oversee development/integration of new training interactive tools with TMS and/or Digital Learning Platform

- Oversee development of new operational policies, processes and procedures in response to, and in anticipation of, changes in the business environment

- Develop a plan to review and enhance efficiency across all operational activity, in line with the strategic priorities of the training team, ensuring seamless collaboration and operational excellence across the teams

Transformation & Innovation :

- Create and support an environment of digital innovation and best practices, ensuring optimum use of technologies for the benefit of internal and external stakeholders

- Promote the use of new digital technologies such as robotics/ automation, analytics, etc. to transform/ continuously improve the training operations and continuously enhance efficiencies

- Collaborate with other functions to identify opportunities for overall business process enhancement and drive better synergies

- Create a roadmap for innovation with relevant processes, tools and metrics to enable achievement of business objectives and new growth opportunities

Operations :

- Design end-to-end processes for reporting of data along with frequency and stakeholders, using automation where required

- Design end-to-end processes for conducting analytics on data received working with business to identify trends

- Oversee and manage all back-end operations across training, including virtual training set-up in classrooms and trainers, streamlined processes to ensure seamless virtual delivery

- Oversee performance of training operations teams to ensure adherence to service level standards

- Drive continuous process improvements & facilitate better internal synergies, by building strong relationships across the business and corporate functions

- Ensure adherence to operational risk controls across all critical processes and oversee implementation of improvement opportunities for enhanced risk mitigation

Technology :

- Would be responsible for implementing technology initiatives for the company

- Responsible for the development, maintenance and management of the digital learning environment

- Communicate the company's technology strategy to management, business managers, trainers and stakeholders.

- Derive business value from technology innovations.

- Support vendor evaluation and decisions on technology investments.

- Create a road-map for technology evolution including identifying new digital learning tools, lead and collaborating on the implementation of the road-map through multiple developments

- Ensuring all the project related deliverables are tracked and status updates are published on time as per the agreed format, frequency and quality standards

- Knowledge of App ecosystem, microlearning for education courses, course design - product/program management experience in companies in the tech-based education sector will be an advantage

People Management :

- Build a cohesive team, aligned to achieve the overarching purpose of the function

- Communicate a strong vision effectively across levels of the organization to drive key project and strategic imperatives

- Empower team members using innovation and creativity to accomplish business goals and objectives

- Engage team members to ensure they have positive emotional connections to the organizational values and purpose

- Demonstrate the values of diversity and inclusion, and encourage performance orientation

- Coach and mentor the team to be able to respond to any current or future challenges in the role

- Motivate and build a healthy work environment within the team. Provide support in resolving work-related / other concerns effectively Key competencies/skills required

Functional / Technical Skills required :

- In-depth knowledge of operations and operations management

- understanding of the global trends in back-end operations and disruptive landscape

- Technical credibility and the ability to "do" not "say" when it comes to bringing new products and services to market in agile development environments

- Knowledge of quality control mechanism - defined SLAs and TATs

Behavioural Skills required :

- Action-oriented mindset with a proven track record of delivering quick wins and driving growth while refining and translating a long-term vision

- Value in building trusting relationships with a range of leaders & stakeholders

- Entrepreneurial spirit that seeks to try new approaches and lead conversation changing initiatives that influence internal stakeholders and customers alike

- Demonstrable abilities in data-driven decision making

- Exceptional analytical, strategic and critical thinking skills

- Inspirational, energetic, collaborative, and customer-centric

- Visionary leadership skills and the ability to inspire teams

Key Relationships (Internal /External) :

Internal :

- Digital Team

- Technology (Application Management)

- Transformation

- Strategy

- Risk & Compliance

External :

- Vendors

- Alliances & Partners

Desired qualification and experience :

Minimum Education :

- MBA in business management or related field

- Bachelor's degree in operations management or related field

Desired Experience :

- Experience in management, operations, technology, innovation and leadership.

- Project Management Certification

- Minimum of eight (5) years experience in Operations with at least 5 years in a senior role in operations management