Operations Senior Management - Process Excellence/Process Re-engineering - BFSI

Purpose:

- The incumbent will be part of the Operations Senior Management group with one of the Indian banks and will lead all Process Excellence & Reengineering initiatives - specifically for their liabilities and branch banking business

- Responsible to interface between Operations and various business, technology and digital entities of the small bank

- The role will include understanding different business processes existing or that need to be implemented and then establishing a robust and sustainable Excellence & Reengineering framework

- Own and drive projects which deliver quantifiable gains across business teams

- Drive a culture of quality and continuous improvement that gets embraced by the workforce and becomes a way of life at work

Key Responsibilities:

- Set-up a robust Quality framework within the small bank with the ultimate objective to:-

- Build competency

- Achieve operational excellence through improvements, leading to eventual value addition

- Drive productivity

- Attain surprise free operations

- Drive best-in-class performance

- To develop a strategy for operational excellence and local application of strategic quality initiatives.

- Responsible to drive best practice forums and process excellence groups aimed at improving productivity and sharing ideas across various teams.

- Should be able to understand and map various business processes (Liabilities, Digital, Finance, IT, HR etc.) thus ensuring smooth implementation of various projects from multiple locations

Knowledge Skills and Abilities:

- Around 15-20 years of demonstrated experience in leading Indian / multinational Banks with the complexity of managing a mutli process operation specifically for the LIABILITIES & BRANCH BANKING businesses.

- Proven experience in leading / institutionalising Quality function in a banking environment.

- Ability to operate at both conceptual and working levels; s/he should have an eye for detail and an extremely hands on working style.

- Should have hands on experience on Six Sigma implementation

- Ability to influence multiple stakeholders and to drive consensus to deliver outcomes on time.

- Strong interpersonal and influencing skills.

- Ability to think strategically and translate strategy into action plans.

- Possesses excellent analytical skills to identify issues and suggest solutions.

- Proven verbal and written communication skills, presentation skills, team working skills and ethical standards; - what you see is what you get- .