Hiring for Operations Manager- Voice from Captive unit in Pune  We are hiring for Operations Manager -Voice process from Captive/Shared Service unit in Pune location   Job Requirements  Exp: 10-12 Yrs (7-8 years) Should be currently working with Captive/Shared Service unit  - Voice (International Process)  - Look from Captive Units / Shared Services  - Currently - AVP / Sr. Manager  Education From Good B- Schools  - Bachelor's degree in any discipline.   - 10-12 years of overall experience and 6-8 years of managerial exposure.  Job Description :  - The Operations Manager will be responsible for setting the vision and direction of the teams at the Pune Customer Service/Contact Center.   - He will lead a large team of up to 300-500 associates, Team managers- and Group managers to improve customer experience, increase output and maintain service levels.  - Maintains a complete and thorough understanding of technical systems in a complex automated customer service center. Implements change or develop new processes as necessary to provide the ability to better service multiple work types.  - Continually measures and evaluates all work processes using Kaizen, Lean and other improvement methods.

Pune

Operations Manager - Voice Process - Captive/Shared Service Unit 

Job Description for Operations Manager - Voice Process - Captive/Shared Service Unit  in 2 COMS Consulting Pvt Limited in  Pune for (10-12) years of experience. Apply Now!