Operations Manager - Service & Operations - Hospital

Role: Operations Manager

Department: Service & Operations

Employment Type: Full Time, Permanent

Job description

Essential Duties and Responsibilities:

- Onboard new doctors, hospitals onto the platform

- Structured follow-ups to ensure Doctors are on boarded on the platform and using the product

- Maintain large number of doctor relationships to ensure they stick to platform for long term, prevent doctor churns

- Ensure seamless experience for doctors and patients on platform with timely resolution of all queries and concerns

- Doctor backed view on the platform and digital engagement and suggest further improvements

- Work with all stakeholders (product team, design team, content and marketing team etc.) to ensure best experience for doctors and patients with C2C platform

- Ensure platform awareness among doctors and offer quick issue resolution

- Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed

- Understanding doctor profiles (importance of doctor, tech savviness, patient demographics etc.) and the challenges and address then at product and process level to drive usage to ensure high recall

- Co-ordinate with product team, do testing of new product launches

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics;

- Assist product team to understand customer problems, reproduce them and fix them