Operations Manager - Retail

Operations Manager - Retail (B.Sc Ag Mandatory)

Key Responsibilities:

1. Sales & Profitability

- Assist Territory Heads with the analysis of the strengths and weaknesses of stores, utilizing the financial profit and loss reports and provide corrective action plans.

- Manage controllable operating costs within budgetary guidelines.

- Optimize Sales potential through the effective use of available commercial information.

- Monitor sales and communicate regional results for motivational and comparative purposes.

- Identify internal and external commercial opportunities within each region.

- Guide Territory Managers to maximize productivity in stores through effective deployment of staff.

2. Retail & Operational Standards

- Formulate and implement store Strategies

- Ensure that all stores provide service levels which exceed customers' expectations.

- Implement, track and improve scores from Mystery Shopping. Scores to be linked to the KPI's of Area Managers, Showroom Managers and should be seen as a measure of training.

- Retail Audits being actioned monthly. Ensure stores are compliant with the with no deviation.

3. Communication

- Ensure Managers are fully aware of their performance levels in relation to the company's expectations.

- Ensure Managers conduct weekly/monthly communication meetings with their teams.

4. Stock Management

- Monitor store inventory in consultation with the Territory Heads and Area Managers.

- Promote a proactive relationship between Area Managers and the Buyers/Planning Manager, there by maximizing sales.

- Provide support to Area Managers with their territory stock queries/ needs via communication with reqd Dept

- Monitor and action, slow-moving and Expiry dated stock in consultation with the Area Managers to ensure that stock is kept in line with the ageing % agreed with FIFO/FEFO in place of practice

- Ensure meaningful product feedback, which will have a commercial impact on the business and drive sales.

5. Store Project Management

- Conduct regular Project update meetings with the Territory heads and the project executive

- Provide guidance and support to the territory during the set-up and Launching phase.

- Ability to adjust Dept fitments based on current trading in individual showrooms.

- Manage and rollout new stores and the refit programme and Project Management Norms and Standards

6. People Management & Development

- Recruit and train, Showroom Managers. Raise the bar for all team members.

- Retain and engage the talent employed and build a collaborative and high performance team through the roll out of training programmes.

- Ensure objective periodic administration of the performance appraisal process followed by monitoring of feedback implementation for the team.

Qualifications:

- B.Sc (Agriculture) with 10-12 years of experience in Core Retail.

- Excellent communication and people management skills.