Operations Manager - P2P - Accounts Payable - KPO

People Management:

- Leading and developing a team of 40-50 Analysts; responsible for the overall direction, coordination and evaluation of the team.

- Identifying and eliminating barriers to accuracy, productivity, and quality.

- Carrying out supervisory responsibilities in accordance with clients policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.

- Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.

Process Management:

- Has end-end AP expertise

- Understands wing-to-wing vendor records process

- Driving the SLAs to the business expectations

- Ensure there is controllership in the process

- Driving Quality Check in the process

- Ensure technology being used effectively

- Drive the quality initiatives

- Able to drive customer obsession

Qualifications:

- Master Degree (Pref)

- 4-5 years relevant supervisory / Managerial experience.

- Past experience in supporting an Accounts Payable process is a must

- Absolute passion for ensuring a great customer experience.

- Advanced analytical skills and the ability to get into the details, while also seeing and understanding the big picture.

- Demonstrated ability to meet deadlines while managing multiple projects.

- Ability to work independently in a fast-paced and rapidly changing environment.

- A work ethic based on a strong desire to exceed expectations.

- Strong interpersonal skills - including written and oral communication skills in English.

- Experience with the Microsoft suite of products

Preferred Qualifications/ Skills:

- Knowledge of Six Sigma/Lean Processes

- Project Management

- Supported North America/EU region in the past experience

- Expert MS Office user

Utpal
9971327992, 0120,4547845