Operations Manager - KPO

- Overseeing and driving operations of accounts aligned

- Ensuring key metrics and deliverables are met

- Working with center delivery teams - ensuring projects are running smoothly, set up and review weekly/monthly, be part of customer calls / reviews - weekly/monthly basis.

- Eventually be the binding factor for accounts spread across multiple locations.

- Ensure issues, escalations etc. are reviewed, action plans put in place and that all relevant stakeholders internally and externally are aware of the same

- Work with cross functional teams such as Transformation, Audit, IT, etc.

- Ensure reporting, data, invoicing, - all process /account related processes are in place and run smoothly.

- 10+ years

- Experience in running outsourced operations centre, driven quality/business excellence division, experience in vendor management

Skills/Competencies Required:

- Meticulous, organized, logical thought process, stickler for time management, an eye for detail

- Ability to build strong relationship

- Critical thinker - ability to identify areas of process optimization

- Strategic mindset - ability to sniff business opportunity Additional Information - Consultant role

- WFH is available. Has to come to office for meetings, discussions, social get togethers.

- Strong accountability & integrity levels

- Self-motivated, driven

- Specialist in their field and clearly result oriented.

- Ability to hunt new clients by leveraging business contacts.