Operations Manager - Global Services - BFSI

Operations Manager - Global Services

We are hiring for renowned top MNC Company .

Position: Operation Manager

Location: Delhi NCR

Job Responsibilities :

- Set up the support practice and processes

- Propagate support vision across stakeholders

- Project/ Program Management

- People Management

- Manage ops demand and supply with available Internal/ External resources

- Vendor management

- Building the backup, risk and risk mitigation plan

- Communicate all stakeholders on regular basis

- Drive Documentation of ops team

- Work with Project Managers to plan change management without impacting the Support SLAs and other matrices and plan smooth transitioning to the support team

- Keeping all stakeholders updated on various matrices on regular basis

- Drive Key Project Deliverables like stakeholder management, escalation matrix, communication plan, resource management, document deliverable to project milestones

Job Requirements :

- Bachelors degree in related area

- 12+ years of experience in the field or in a related area.

- Experience in setting up/ working in ops management/ shared services environment

- Experience documenting various support related processes, issues, FAQs

- Experience driving virtual and global ops team

- Knowledge of Ops support best practices.

- Experience working with end users, IT and vendor.

- Experience with managing / working multi function support team

- Experience with ticket analysis, reporting, good understanding of Service Now incident management tool

- Specific training or certifications in Lean, Six Sigma, Black belt preferred

- PMP certification preferred

Key Competencies :

- Sensitive to the dynamics of working with teams and stakeholders in a cross-cultural / international organization

- Ability to relate to people of different personalities and cultural backgrounds

- Strong verbal and written communication skills

- Strong project management skill

- Managing internal and external resources

- Vendor management

- Detail oriented and quality minded

- Solid quality analytical and problem solving skills

- Ability to operate with multiple tasks, priorities, and deadlines

- Flexibility to adapt to a continually changing and fast pace business environment

- Ability to communicate effectively with all levels of employees and managers

- Ability to work well independently as well as part of a team

Kindly provide us following (mandatory) details:

Present Salary: Fixed + Variable (If any)

Expected Salary:

Time required of Joining:

Total Exp. :

Relevant Exp.

Reason for Change :

Prairna
(Sr. Executive) - TAG
0120-4915876