Operations Manager - Delivery Strategy - FMCG - IIM/ISB/MDI/FMS

- One of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. They has great opportunities to pursue a career as a leader in Operations Management. 

- We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

They is seeking a Operations Manager, Delivery Strategy for its Operations. In this role, you responsibilities will be to:

- Devise mechanisms to measure every element that impacts delivery operations, and drive improvement initiatives to benchmark on cost or quality or both

- Study the best practices of the hyper-local delivery space, both internal and external, and draw and execute plans to achieve the desired outcomes

- Coordinate with DEX teams to study the customer requirements, and devise mechanisms to mould the delivery operations to offer the required service, while balancing for cost and quality

- Work end to end on any new ultra- delivery related initiatives, from design to roll out

- Work on development of standard operating procedures, and tweak them with time to improve delivery experience for customers

- Work on tech capability gaps impairing delivery team's efficiency, and chalk out and execute plans across multiple stakeholders to bring on board the required capabilities

- Understand the Operational needs quickly to innovate and simplify the distribution chain so as to have better Customer Experience at agreed SLA and Cost

- Map business requirements, understand business process, study and analyze work-flows, design solutions and prepare functional specifications

- Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience

- Design, develop, pilot & roll-out enterprise wide programs around delivery related parameters like performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.

- Continuously improve the delivery process and attain a sustained level of delivery performance improvement.

Additional responsibilities may include:

- Direct accountability for setting and meeting operational goals, strategic planning and forecasting

- Travel across Cities / Stores / Regions so as to ensure a uniform adoption of the SOPs/best practices

- Step in for a City Manager, in case of exigencies

- Being in the field and supporting operations during peak events

- Implement formal process controls and process improvement mechanisms such as Kaizen.

Must Needed:

- From Tier 1 Management Colleges only.

- Salary Range: One between 25 Lac to 40 Lacs can only apply.

- Experience: 6 to 14 years (Post MBA minimum 4+ years)