Job description: A popular e-commerce company is looking for an Operation Manager for their Bangalore location. Salary: 18 LPA Experience required: total of 8 to 12 years and 2 to 3 years as Operations Manager handling Chat and Email processes. Job Responsibilities:- - Experience in Email and Chat process with expertise in driving Customer Satisfaction related deliverable. (Minimum 2-4 years' experience in handling Chat process) - Very Strong Operational skills for managing a team of 80 plus. - Sound understanding of Operations & Delivery, coming with a strong background in managing Operations and proven delivery experience. - Good experience in people management and passionate about customer experience - Ability to manage stress, experience in managing a challenging account - Strong leadership skills and ability to ensure team understands job and business requirements and build team empowerment - Manage Employee SAT on the floor - Be a strong mentor for front line leadership on the floor to deliver on ESAT and productivity - Manage Attrition, drive retention initiatives on the floor to manage tenured and experienced employees well - Soft Skills Willingness to learn & contribute, Positive Attitude, Effective team management skill, Good communication skills, Adaptable to changes, Open mindedness, Ability to stretch, Commitment to the job, Excellent interpersonal skills - Analyze performance results and implement department improvements and Resolve escalated customer complaints Desired Skills:- - 8 to 12 years of Industry Experience with minimum 2-3 years of experience as Operation Manager - Should be a graduate - any specialization - Should have handled multiple teams or team size of 80-100 - Strategic thinker with strong articulation, storytelling, analytical and problem-solving skills - A high degree of customer centricity with demonstrated examples of going extra mile to ensure the right treatment for the end-user - Dynamic professional with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity - Prior experience in balancing quality while managing a fast paced and rapidly growing environment

Bangalore

Operations Manager - Chat & Email Process - eCommerce 

Operations Manager - Chat & Email Process - eCommerce  ,Job Description for Operations Manager - Chat & Email Process - eCommerce  in Wroots Global in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Operations Manager - Chat & Email Process - eCommerce  in Wroots Global in  Bangalore for (8-12) years of experience. Apply Now!