Operations Manager - BPO - Banking Services

A GIANT BPO SECTOR LOOKING FOR MANAGER - OPERATION FOR ITS BANKING AND PRESENTATION (CREATING DOCUMENTS) SERVICES.

JOB DESCRIPTION

Designation: Operations Manager

Exp: 7 to 14 yrs

CTC: 14 lpa

Location - Hyderabad

Position summary

- Responsible for overall operational issues on day-to-day as well as long-term deliverables with regard to banking and presentation services

- Need to take care of SLA’s, client relationship and team management

- Accountable for P&L of the unit

Job qualification

- A degree preferably with Masters in Business Administration

- Excellent knowledge in MS Office

Job relationships

Reports to Head - Operations and coordinates with on-site Operations Manager.

Job duties

- 100% fulfilment of SLA’s

- Production planning

- Shift loading

- Process implementation and adherence

- Periodical audits for process and security compliance

- Periodical reports in necessary formats as demanded by clients

- Team management and development

- Training and competency development

- Performance management of the team

- Professional guidance and mentoring for Client managers

- Coordination with HR, Finance, Quality on necessary issues and updates to each functional managers

- Retention and control of attrition meeting the set targets

- Developing and deploying strategies for emergency situations

Other competencies

- Self starter

- Exceptional communication skills

- Excellent interpersonal skills

- Assertiveness

- Ability to gel with teams

- Proactiveness

- Ability to develop training plan to meet all training requirements

Statement of other duties

This document describes the major duties, responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

Contact Details:
Dipa Rani
Live Connections
dipa@livecjobs.com
040-44446852