Operations Manager - Candidate should have 80% Customer support and 20% Outbound Sales experience. - Should have managed around 500 FTE. Your responsibilities will be : - Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed - Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements - Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) - Create and maximize relationships with client partners - Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance - Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching - Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner - Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement - Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements - Attend business reviews with the client - Handle a team of team leaders and AM CTC for Mgr Ops : 7 to 9L For Sr. Mgr Ops : 9 to 12L Location : Koramangla, Bangalore

Bangalore

Operations Manager - BPO 

Operations Manager - BPO  ,Job Description for Operations Manager - BPO  in VOIZ WORKs in  Bangalore for (2-9) years of experience. Apply Now!

Job Description for Operations Manager - BPO  in VOIZ WORKs in  Bangalore for (2-9) years of experience. Apply Now!