Operations Head - Retail Asset

Principal Accountability:

Customer Account Management:

- Ensuring Customer repayment instruments / instructions are validated and boarded on to system.

- Periodically liaise with CMS banker to ensure tracking and reconciliation of presentation and bounces.

- Ensuring that the presentation details are reconciled with the bank and debit / credit tracking is carried on a regular basis.

- Ensure updation of customer account for the banking / collection details based on SOP

- Ensure proper tracking and reconciliation of Receipt books inventory and highlight exceptions based on SOP

Branch Support:

- To manage a set of Branch Location from Loan Servicing standpoint, ensuring controls as per policy

- Ensure branches maintain adequate controls over Cash and Original Title Documents.

- Ensure branches maintain the EM Register and Customer Complaint Register / File for all branches as per SOP.

- Ensure the collection and CMS deposition details are shared with the Central team for Customer account updation

- Ensure fulfillment of customer requests / resolving Customer Grievances in line with the Company policy from time to time.

- Ensure all the regulatory and statutory requirements for the branches are being followed as advised by the Compliance team from time to time at Branches.

- Responsible for ensuring compliance of KYC, AML. HR & Other Company policies laid down from time to time at branches

General:

- Responsible for process delivery w/in agreed TAT.

- Monitoring Process and continuously exploring options for process improvements

- Creating a Dash Board culture / Management Information Process