Operations Head - Online/Internet - IIM/FMS/MDI/IIT/NIT/BITS

Role Operations Head

KRA Job Requirements

- End-to-end Channel Partners Operations Supervision of regional operations managers, channel partner staff, multi-skilled workers, vendor relationships

- Handling all escalations and making sure that collectively the team meets their targets

- Managing all customer issues, tickets and complaints within desired turnaround times

- On-boarding new partners, project management of all vendor tasks and setup work Supervision of Operations

- Maintaining a high Customer Satisfaction

- Low Turnaround times for customer tickets / issues Timely setup / activation of new channel partners

- Cost management and control Process adherence and timely reporting

- Young and energetic team players with experience in general management / consulting / operations roles

- Experience in industries like hospitality, facilities management, consulting, manufacturing, supply chain, logistics and plant operations would be preferred

- Prior experience of stakeholder management

- Engineers and MBAs from top tier institutes needed (5-8 yrs experience)

- Desired competencies: Strong problem solving and analytical skills, ability to work with spreadsheets, high degree of initiative and on-the-ground execution focus, strong people management skills, good program management skills