Operations Head - BPO

Required Skills :

- Bachelor's degree in business administration, Operations Management, or related field; Master's degree preferred.

- Proven experience in an operations leadership role, demonstrating successful process optimization and team management.

- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

- Exceptional leadership and interpersonal abilities, with a track record of building and motivating high-performing teams.

- Excellent communication skills, both written and verbal, with the ability to present complex information to various stakeholders.

- Strategic thinker with a demonstrated ability to align operations with broader business objectives.

- Proficiency in using operational tools and systems to drive efficiency.

- Change management expertise, with the ability to lead teams through transitions and change initiatives.